Channels keep their identity
Work with connected Microsoft 365 email, WhatsApp, Facebook messages and comments, website enquiries and customer-portal conversations. Provider permissions and account setup are required.
One conversation.
All the context.
Help the team respond with an understanding of the customer, not just the last message.
A customer behind the conversation
Follow linked customer and repair records from the inbox. Staff access to WhatsApp can be controlled independently of general inbox access.
Follow-ups you can see and manage
Repair messaging has visible pending, sent and failed queues. Reschedule, cancel or inspect a message rather than leaving automation hidden in the background.
AI helps draft. People decide.
Generate a suggested reply using the conversation context, then review it before sending. AI guidance is advisory and provider usage may incur separate charges.
Give customers a way back in
Customer-portal and mobile API foundations support viewing owned repairs and sending messages. Branded native app rollout is a separate onboarding discussion, not an included app-store launch promise.
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that matters.
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